Contact Us

If you have any questions about our production process, need assistance with your design files, or want to discuss a high-volume custom order, our dedicated team is here to support you at every stage of your creative journey.

Send Us a Message

Fill out the form below and we'll get back to you within 24-48 hours.

Customer Service

support@cusprint.com

Address

Hong Kong Primadawn Group Limited, RM 1002, 10/F Easey Commercial Building, 251 Hennessy Road, Wan Chai, Hong Kong Island, Hong Kong

Working Hours

Monday - Friday: 9 AM - 5 PM EST
Saturday - Sunday: Closed

WhatsApp

+1 (826) 272-8424

What Can We Help You With?

Yes, before approving the proof. Once production starts, changes are not possible.

Yes, before proof approval. Custom orders cannot be canceled after production begins.

You will receive a tracking email after shipment. Check your spam folder if needed.

Production usually takes 3–6 business days, plus 5–10 business days for US delivery.

Contact us within 7 days with your order number and photos. Verified printing issues will be reprinted or refunded.

Check the tracking link first. If it is overdue or lost, contact us with your order number.

Find Answers Faster

Looking for quick answers? Check out our Help Center for common questions about order tracking, design requirements, production timelines, shipping, and product specifications.